Privacy Policy

CFLVoice provides an answering service for business call coverage, lead capture, appointment requests, notifications, and Control Hub device status. This policy explains what information we collect, how we use it, and how to contact us about your data.

We may collect account details such as name, email address, business name, phone numbers, login activity, and support requests.

When calls are handled by CFLVoice, we may process caller phone numbers, transcripts, summaries, lead details, appointment requests, call timestamps, call duration, routing status, and related business notes configured by the account owner.

The Control Hub may send device status such as connectivity, device label, firmware version, and dashboard activity needed to keep the service visible and reliable.

We use information to provide and improve CFLVoice, authenticate accounts, route calls, display dashboard activity, send requested alerts, support customers, troubleshoot problems, protect the service, and maintain billing and operational records.

Call recording and transcription rules vary by location and business context. Customers are responsible for providing any required notices or consent to callers before using CFLVoice in a way that records or transcribes calls.

CFLVoice is not a HIPAA Business Associate and should not be used to transmit protected health information. Customers should not configure the service to collect medical records, payment card numbers, Social Security numbers, passwords, or other highly sensitive information.

We do not sell personal information. We may share information with service providers that help operate CFLVoice, such as hosting, communications, analytics, payment, email, support, and security providers. We may also disclose information when required by law or to protect the service, our customers, or others.

We use reasonable administrative, technical, and organizational safeguards, including encrypted transport where applicable. No system is perfect, so customers should avoid submitting information that is not needed for call handling.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and maintain business records.

Account owners can update many business settings in the CFLVoice dashboard. For access, correction, deletion, or account questions, contact us at [email protected].

CFLVoice support: [email protected]